In brief
This remote mortgage customer service role involves managing account queries and providing solutions to customers over the telephone. Daily tasks include handling high-volume inbound calls and completing associated administrative work while ensuring full compliance with financial regulations.
Best for
Experienced call centre agents from FCA regulated sectors
Non-negotiable
High-volume B2C telephone customer service experience in an FCA regulated environment required.
Worth knowing
Fixed start date of 11th January 2027 with mandatory full-time training for the first 7 weeks.
What you need
Required
Customer service
Strongly implied by the listing
FCA regulation knowledge
Clearly required in the listing
Telephone communication
Clearly required in the listing
Administration
Strongly implied by the listing
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Manage customer mortgage queries
Clearly stated in the job description.
Maintain regulatory compliance
Clearly stated in the job description.
Complete administrative tasks
Clearly stated in the job description.
What's on offer
Full job description (from employer)⌄
100% REMOTE WORKING, WITH ALL EQUIPMENT SUPPLIED START DATE OF 11TH JAN 2027 (Applicants must be free for the following 7 weeks for training reasons) WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY • High-volume, telephone-based, Customer Service experience (B2C) AND • Experience working in an FCA regulated environment Our client is a very successful Mortgage lender, who has gone from strength to strength and nearly doubled in size over the last 5 years. They offer a different style to lending and want to give everyone the opportunity to own their own property. As a result of their growth, they are seeking confident, empathetic and experienced Customer Service Agents to join them from 11th January 2027. (This is a fixed start date, with no negotiation). The overall purpose of the role is to communicate with customers who have queries on their Mortgage account and provide them with positive solutions to their problems, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration. The successful applicant will come from a high-volume call centre background, within an FCA regulated environment. We are not considering candidates who don't have any B2C call centre experience. SOME of their FANTASTIC benefits include: • FULLY REMOTE working with FULLY REMOTE training • All I.T equipment supplied • A yearly bonus • Frequent staff incentives which include high street vouchers • Annual awards • Employee assistance and welfare programme • Private healthcare • Subsidized gym memberships • PROGRESSION! Please note: This role will require you to present for all training, which are various dates within your first 7 weeks of your start date. The client will also run FULL Criminal and Financial record checks so if anything with come back from these checks, please make us aware on your application. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications, we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful
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Note
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