In brief
This support worker role assists young people in developing independence and essential life skills within a supported accommodation environment. The work involves delivering keywork sessions, managing case records and collaborating with external agencies to ensure safe, person-centred support for all residents.
Best for
Support workers experienced in managing challenging behaviour
Non-negotiable
Ability to manage challenging behaviour positively
Worth knowing
Full-time role with rotating shifts including every other weekend.
What you need
Required
Manage challenging behaviour
Clearly required in the listing
Communication
Clearly required in the listing
Organisational skills
Clearly required in the listing
Taking responsibility
Clearly required in the listing
Preferred
Supported housing experience
Clearly required in the listing
Homelessness services experience
Clearly required in the listing
Benefits systems knowledge
Clearly required in the listing
Safeguarding procedures
Clearly required in the listing
Your day-to-day
Build supportive professional relationships
Clearly stated in the job description.
Deliver regular keywork sessions
Clearly stated in the job description.
Provide daily living support
Clearly stated in the job description.
Manage case records
Clearly stated in the job description.
Manage risk and safeguarding
Clearly stated in the job description.
Support benefit claims
Clearly stated in the job description.
Enforce service agreements
Clearly stated in the job description.
Collaborate with external agencies
Clearly stated in the job description.
What's on offer
Full job description (from employer)⌄
We are looking for a committed and proactive Support Worker to join our team working with young people. This is a rewarding frontline role where you will support young people to develop essential life skills, increase independence, and move towards positive, sustainable futures. You will work directly with customers in a supported accommodation setting, building trusting relationships and providing practical, emotional, and administrative support. You’ll be part of a dedicated team, working closely with internal colleagues and external agencies to ensure high-quality, safe, and person-centred support. Key responsibilities Build supportive, professional relationships with young people Deliver regular, engaging keywork sessions aligned to individual support plans Provide day-to-day direct support, including daily living skills and tenancy sustainment Support customers with Universal Credit and Housing Benefit claims Maintain daily case management, accurate record keeping, and case notes Proactively manage risk, safeguarding concerns, and incidents in line with policy Follow missing person procedures and escalate concerns appropriately, including liaising with the police when required Enforce licence agreements and promote positive behaviour within the service Work collaboratively with external agencies including NHS professionals, social workers, and the police Encourage rent payments and support effective rent account management Promote social inclusion and community engagement Uphold health & safety, safeguarding, and organisational policies at all times What we’re looking for You’ll be someone who is calm, resilient, and motivated, with a genuine passion for supporting young people. Essential: Ability to manage challenging behaviour positively Strong organisational and communication skills A proactive, can-do attitude and willingness to take responsibility Desirable: Experience in supported housing or homelessness services Knowledge of benefits systems and safeguarding procedures Personal qualities Approachable, respectful, and customer-focused Comfortable working as part of a team in a dynamic environment Emotionally resilient and able to remain calm under pressure Open to feedback and committed to learning and development Confident, organised, and flexible Hours: Full-time, rotating shifts Early: 8:00am – 4:00pm Late: 12:30pm – 8:30pm Every other weekend Why join us? Competitive salary with an upcoming increase Meaningful work making a real difference to young people’s lives Supportive team environment Ongoing learning and development opportunities
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Note
We generate this analysis from the job description. The listing may have changed since then, or the analysis may not be fully accurate — always check the original posting before applying.