In brief
This customer service advisor role manages international enquiries for a major UK retailer across Hebrew and English markets. The work involves resolving order-related issues and providing first-line support through various communication channels.
Best for
Bilingual Hebrew and English speakers
Non-negotiable
Fluency in both Hebrew and English, written and spoken, is required.
Worth knowing
Role requires working a hybrid schedule with at least one day per week in the office and specific Sunday to Thursday shift patterns.
What you need
Required
Hebrew fluency
Clearly required in the listing
English fluency
Clearly required in the listing
Problem-solving
Strongly implied by the listing
Telephone manner
Strongly implied by the listing
Interpersonal skills
Strongly implied by the listing
Communication
Strongly implied by the listing
Teamwork
Strongly implied by the listing
Preferred
Customer service experience
Strongly implied by the listing
Your day-to-day
Manage customer communication
Clearly stated in the job description.
Resolve order enquiries
Clearly stated in the job description.
Provide first-line support
Clearly stated in the job description.
What's on offer
Full job description (from employer)⌄
One of the top UK retailers is currently expanding its customer service team! They are looking for Hebrew speakers to join their international team at their brand new contact centre. You will be responsible for delivering outstanding customer service across the Hebrew and English-speaking markets. This is a full time role (36 hours per week), on a hybrid basis (minimum 1 day a week in the office). Shifts: Sunday to Thursday 6am – 2pm Sunday to Thursday 7am – 3pm Sunday 10am – 6pm & Monday to Thursday 11am – 7pm Sunday 10am – 6pm & Monday to Thursday 12pm – 8pm Your responsibilities will include: Answering emails, chats and telephone calls in Hebrew as well as English Resolving customer enquiries regarding online orders Being the first line of support and maintaining a great relationship with customers About you: You will be a customer-oriented individual and have superb problem-solving skills, as well as excellent Hebrew language skills (written and spoken). This is an exciting opportunity to work for a leading UK retailer, where you will be able to develop your skills within a growing and energetic multilingual team! Profile: Required to be fluent in Hebrew and English, both written and spoken Previous experience as a Customer Service Advisor, Customer Service Representative, Client Service Executive, Customer Care Coordinator or Customer Support Agent desired Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and the ability to work as part of a team and independently Strong communication skills, able to work in a fast-paced environment To apply, please send your CV in English and in Word format to Suhail. languagematters is acting as an employment agency in relation to this vacancy
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Note
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