Administrator

Administrator | Permanent | Liverpool | £25k to £27k We are looking for an organised, customer-focused and detail-oriented Administrator to join a busy, fast-paced team. Working closely with the Helpdesk Manager and fellow team members, you will play a key role in ensuring the smooth and efficient management of reactive jobs for major national accounts. This is a varied administrative and customer service role, requiring excellent communication skills, strong attention to detail and the ability to manage multiple tasks effectively in a fast-moving environment. Key Responsibilities: Receive, log and process jobs Maintain and update customer portals, ensuring management information and job updates are accurate and up to date. Prepare, upload and manage quotations and invoices via customer portals. Provide administrative support to Account Managers Liaise with branches and subcontractors to ensure jobs are coordinated and completed efficiently. Monitor job progress and help maintain high standards of customer service and satisfaction. Work collaboratively with colleagues to ensure the smooth running of the department and meet customer expectations. About You: Knowledge of SAP - Desirable Excellent organisational and time management skills. Strong data entry skills and a keen eye for detail. Good verbal communication and customer service skills. Strong IT skills, with confidence using multiple customer portals and computer systems. The ability to analyse information, produce reports and manage processes effectively. A calm and professional approach when working under pressure. A positive, team-focused attitude, with a willingness to support colleagues and contribute to shared goals. The successful candidate will be proactive, highly organised and confident working in a busy office environment. You will be comfortable managing competing priorities, communicating with a range of stakeholders and maintaining accuracy when working with customer information and administrative systems. For further information about this opportunity please call Forrest Recruitment for a confidential discussion – (phone number removed). Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn and Facebook for updates, recruitment information, new vacancies and more