Commercial & Tender Manager

Location: Liverpool, L5 Salary: £45,000k - £55,000k per annum + company car or car allowance Working arrangement: Office-based, with customer travel as required Freight Force Recruitment Ltd are acting as an Employment Agency in relation to this permanent vacancy. Overview Freight Force Recruitment are proud to be working in partnership with an established, multi-award-winning logistics provider with a fleet of approximately 2,000 vehicles and a team of around 900 employees. The business delivers tailored transport and supply chain solutions to customers across a range of sectors. We are looking for a commercially minded Commercial & Tender Manager to support the continued growth of its transport, warehousing and logistics operations. This is an opportunity for an individual who understands the commercial demands of contract logistics and enjoys building long-term customer relationships, managing tenders and identifying opportunities to develop existing accounts. The role is not solely focused on new business development. We are particularly interested in candidates who have gained experience in business development, commercial management or account development within contract logistics and are looking to move into a more relationship-led role, with responsibility for managing customer accounts, supporting tender activity and driving sustainable commercial growth. You will play an important role in developing customer partnerships, preparing and presenting commercial proposals, attending tender meetings and working closely with internal teams to ensure solutions are both commercially competitive and operationally deliverable. Key Responsibilities Account Management & Customer Development - Build and maintain strong, long-term relationships with existing customers, acting as a key commercial point of contact. - Develop a thorough understanding of customer operations, logistics requirements and future business needs. - Identify opportunities to grow existing accounts through additional services, contract extensions and cross-selling across transport, warehousing, customs and other relevant logistics solutions. - Conduct regular customer meetings and business reviews to assess performance, strengthen relationships and identify areas for improvement. - Work collaboratively with operational teams to ensure customer expectations are met and service issues are addressed effectively. - Support customer retention by delivering a proactive, consultative and commercially focused account management approach. Tender Management & Commercial Proposals - Take ownership of the tender process, coordinating submissions from initial enquiry through to presentation, negotiation and contract award. - Attend and lead tender meetings, customer presentations and commercial negotiations, confidently representing the business and its service capabilities. - Develop tailored proposals that reflect customer requirements, operational capabilities and commercial objectives. - Work closely with transport, warehousing, finance and operational teams to gather the information required for accurate and competitive tender submissions. - Ensure tender responses are professionally presented, commercially sound and submitted within agreed deadlines. - Manage tender pipelines, maintain visibility of upcoming opportunities and ensure appropriate follow-up with prospective and existing customers. - Evaluate customer requirements and tender opportunities to establish commercial viability and identify potential risks. Commercial Growth & Business Development - Identify opportunities to secure new contracts and develop existing customer relationships across relevant sectors, including retail, FMCG, manufacturing, ports and logistics. - Build on existing industry relationships and develop new contacts through networking, customer meetings and targeted commercial engagement. - Support the development of new business opportunities, wi