In brief
This trainee energy debt specialist role delivers inbound telephone advice to clients struggling with energy-related financial difficulties. The work involves assessing individual debt situations and providing practical solutions to help clients find a way forward.
Non-negotiable
6 months' experience in a regulated customer service environment required.
Worth knowing
Fixed-term contract until 31st March 2028.
What you need
Required
Customer service
Strongly implied by the listing
Regulated environment experience
Strongly implied by the listing
KPI achievement
Clearly required in the listing
Independent working
Clearly required in the listing
Team collaboration
Clearly required in the listing
Active listening
Clearly required in the listing
Conflict management
Clearly required in the listing
Compassion
Strongly implied by the listing
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Provide inbound debt advice
Clearly stated in the job description.
Identify debt solutions
Clearly stated in the job description.
Manage challenging conversations
Clearly stated in the job description.
Meet performance targets
Clearly stated in the job description.
Experience expected
Level
Entry level
Based on what the listing states
Years of experience
Not stated
No clear years requirement found
Evidence from the listing
Experience level
“For a trainee post, this role would suit applicants with: 1. At least 6 months' experience”
What's on offer
Full job description (from employer)⌄
Closing date: 6th November 2026 at 10:00 Salary: Trainee £27,096 (Qualified £30,106) Hours: 35 hours per week Place of work: Flexible hybrid working 3 days office based (Available for experienced Energy Debt Specialists only after training on the telephone platform is completed.) Fixed term until 31st March 2028 Do you enjoy helping people? Are you a compassionate and people-focused person? Do you want to make a real difference to the lives of people who are in problem debt and help them find a way forward? The Energy Debt Specialist will provide a high-quality inbound telephone debt advice service to clients as part of our brand new Consumer Energy Debt Advice project. This project is for clients who have energy debt (amongst others) and is intended to reduce the impact of personal debt by providing them with debt solutions. For a trainee post, this role would suit applicants with: 1. At least 6 months' experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre. 2. Experience of achieving performance and quality targets/KPIs. 3. An ability to work independently without close supervision and collaboratively as part of a team. 4. Experience of listening and questioning with an ability to manage challenging situations. 5. Commitment to training and achieving full targets and quality requirements within a 3-month period. For more information and to apply, please click on the Apply button. Please note that we reserve the right to close this vacancy earlier than the advertised closing date if we receive a sufficient number of applications or identify a suitable candidate
Why apply through Jobmundo?
- Clear, unbiased job analysis
- Shows what you match
- Save time reading hard to read job descriptions
Note
We generate this analysis from the job description. The listing may have changed since then, or the analysis may not be fully accurate — always check the original posting before applying.