In brief
This IT Support Engineer role focuses on maintaining infrastructure and resolving technical issues for end users. The work involves managing hardware repairs, administering Microsoft systems, and overseeing the joiner, mover, and leaver process across the business.
Best for
IT support professionals with experience in high-spec hardware
Non-negotiable
Must be commutable five days a week to Manchester.
Worth knowing
Fixed-term contract for six months.
What you need
Required
Hardware troubleshooting
Clearly required in the listing
ITIL best practices
Clearly required in the listing
User support
Strongly implied by the listing
Microsoft 365
Clearly stated in the job description.
Active Directory
Clearly stated in the job description.
Windows 11
Clearly stated in the job description.
Windows 10
Clearly stated in the job description.
Microsoft Intune
Clearly stated in the job description.
Preferred
Creative sector experience
Clearly required in the listing
Your day-to-day
Provide technical support
Clearly stated in the job description.
Troubleshoot system issues
Clearly stated in the job description.
Manage hardware incidents
Clearly stated in the job description.
Coordinate staff transitions
Clearly stated in the job description.
Resolve network connectivity
Clearly stated in the job description.
Support technology projects
Clearly stated in the job description.
Full job description (from employer)⌄
IT Support Engineer | Manchester | 6 months My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services with specific knowledge on high spec hardware while providing a flexible approach to a wide range of IT related tasks. Key responsibilities of the IT Support Engineer: Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network. Troubleshoot and resolve issues related to M365, Active Directory and Windows 11. Own hardware incidents from diagnosis through repair or replacement. Own the process end to end with Joiners Movers Leavers within the business. Diagnose and resolve network connectivity and troubleshooting issues. Contribute to technology updates and develop ITIL best practices. Providing support with additional IT projects. IT Support Engineer Experience/Technologies: Must have experience troubleshooting and repairing hardware issues. Must understand Windows 10/11 operating system – Administration and support Microsoft Stack including Office 365 and Intune – Administration and support Active Directory – Administration and management Using ticketing system to respond to portal requests – User support Experience in a creative environment within the Gaming / Film / TV sector is very desirable. The successful IT Support Engineer candidate will be commutable 5 days a week to Manchester. Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment
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